Privacy Policy

Privacy Policy for KnowLab

Effective Date: 24 October 2024

Thank you for visiting KnowLab.org (hereinafter referred to as “Website”). KnowLab (hereinafter referred to as “We,” “Us,” or “Our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, store, use, and share personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our Website or purchasing our services, you agree to the terms outlined in this Privacy Policy.

1. Data Controller

KnowLab
14 Serpentine St, Bossley Park 2176
Email: [email protected]

For the purposes of the GDPR, KnowLab is the data controller of your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data: Name, age, and contact details (email, phone number).
Transaction Data: Details of payments you make for our tutoring services.
Technical Data: IP address, browser type, and version, time zone settings, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data: Information on how you use our Website, services, and products.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not knowingly collect any data from individuals under the age of 16 without verifiable parental consent.

3. How We Collect Your Data

We collect data through various methods, including:

Direct interactions: You may provide your personal data by filling in forms or corresponding with us via email, phone, or other communication methods.
Automated technologies: As you use our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and other tracking technologies.
Third parties or publicly available sources: We may receive personal data from analytics providers like Google Analytics.

4. How We Use Your Data

We will only use your personal data when legally permitted. We may use your data for the following purposes:

To provide our tutoring services: This includes handling your requests, processing payments, and delivering services.
To manage our relationship with you: We may send important updates regarding our services, changes to policies, or information about your account.
To improve our Website and services: We use data analytics to monitor and improve our services, marketing, and customer experiences.
To comply with legal obligations: We may process your personal data when required by law.
For marketing purposes: With your consent, we may send you marketing communications about our services.

5. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

Contractual necessity: To provide our tutoring services as requested by you.
Legitimate interests: To enhance our services and customer experience, except where such interests are overridden by your rights and freedoms.
Consent: Where we seek your consent to send marketing communications or for non-essential cookies.
Legal compliance: To fulfill our legal obligations.

6. Data Sharing

We do not sell, rent, or trade your personal data. However, we may share your data with trusted third parties for the following purposes:

Service providers: Companies that help us operate our business (e.g., payment processors, IT services, marketing platforms) and perform services on our behalf.
Legal requirements: We may disclose your personal data to comply with applicable laws, regulations, legal processes, or government requests.
Business transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your data to the acquiring party.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

7. International Transfers

Your data may be transferred to countries outside the European Economic Area (EEA). We ensure that any transfer of your personal data outside of the EEA complies with data protection laws by ensuring adequate safeguards are in place (e.g., using standard contractual clauses).

8. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections, secure storage, and regular security audits.

Despite these measures, no transmission of data over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting obligations. The retention period depends on the type of data and our relationship with you. For example:

Account and transaction data are kept for as long as you are a customer and for 7 years afterward for tax and legal reasons.
Marketing preferences are retained until you opt out of communications.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to access: You can request access to your personal data and receive a copy.
Right to rectification: You can request corrections to any inaccurate or incomplete data.
Right to erasure: You can request deletion of your personal data where there is no lawful reason for us to retain it.
Right to restrict processing: You can request that we suspend the processing of your personal data in certain scenarios.
Right to data portability: You can request a copy of your data in a machine-readable format to transfer it to another service.
Right to object: You can object to the processing of your personal data based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, although this period may be extended by two further months if necessary, depending on the complexity and number of requests.

11. Cookies

Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that store information on your device. You can manage your cookie preferences through your browser settings. For more details on the cookies we use, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. If we make significant changes, we will notify you via email or a notice on our Website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: